Return & Refund Policy
At Ember & Aster, each product is handcrafted in small batches with care and intention. Due to the handmade and personal-use nature of our products, we are unable to accept returns on most items.
Returns
We do not accept returns or exchanges for:
Candles
Bath bombs
Bath soaks
Intention jars
Cleansing tools
Crystals
Stickers
Gift sets or kits
All sales are considered final unless an item arrives damaged or there is an error with your order.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at connect@ember-aster.com with:
Your order number
A description of the issue
Photos of the damaged item and packaging
Once we review the issue, we will work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund depending on the circumstances.
Lost or Stolen Packages
Once an order has been shipped and marked as delivered by the carrier, Ember & Aster is not responsible for lost, stolen, or delayed packages. If you experience a delivery issue, please contact the shipping carrier directly.
Order Cancellations
Orders may be canceled within 24 hours of purchase, provided the order has not yet been processed or shipped. Once an order has entered production or shipping preparation, it cannot be canceled.
Questions
If you have any questions about your order, please contact us at:
Thank you for supporting Ember & Aster. As a small business, we truly appreciate every order and the opportunity to be part of your self-care and intention-setting journey.